TECH SUPPORT & SOFTWARE HELP
Let’s work through it together.
Practical, one-on-one help with the devices and software you use every day. Bring a specific problem or a list of questions—we’ll start with what matters most to you.
What I can help with
Devices, email & accounts
- iPhone, Android, tablet, Mac, and Windows questions
- New-device setup and learning the basics
- Email setup, inbox cleanup, and spam
- Syncing email, contacts, and calendars
- Passwords, account access, apps, and subscriptions
- Basic printer, Wi-Fi, and streaming-device guidance
Photos, storage & backups
- Understanding device storage and cloud storage
- Organizing photos and files
- iCloud, Google Photos, Google Drive, OneDrive, and Dropbox
- Setting up and checking backups
- Freeing up space and managing storage warnings
- Saving, finding, sharing, printing, and converting files to PDF
Software help & lessons
- Microsoft Word, Excel, PowerPoint, and Outlook
- Google Docs, Sheets, and Slides
- Adobe Creative Cloud applications
- Canva
- WordPress and Squarespace
Bring the document, project, or task you want help with.
Learn the parts you need
Software sessions are for people who already have basic familiarity with a program and want help with a particular task or feature.
We might format a document, work through a spreadsheet, prepare a presentation, edit a design, or update a website page. Sessions focus on your questions; a complete course in an entire program is outside the scope of an appointment.
APPOINTMENTS & RATES
Choose how we meet
For example: A one-hour Livingston home visit is $85 total; a one-hour Gardiner visit is $110. Products and third-party subscriptions are separate.
IN-PERSON TECH SUPPORT
$60/hr
30-minute minimum, 90-minute max. Meet at Perk on Park, or in town by appointment. Tuesday-Thursday, 10am-4pm
*Senior & limited-income rate available. Contact me for more info.
HOME SERVICE CALL
+$25
Livingston + Paradise Valley $25
Gardiner $50
Contact for other areas.
Home visit charges include Service Call fee, plus $60/hr for appointment time.
60-minute minimum, 2-hour maximum. Tuesday, Wednesday & Thursday.
REMOTE HELP
$60/hr
Screen sharing and video calls are available for issues we can work through remotely. Contact me to discuss the problem, availability, and pricing. Evening & weekend rates $75/hr.
How long will it take?
It depends on the question and the device. Many everyday issues, such as email access or syncing between devices and cloud accounts, can be sorted out in a 30-minute appointment. Malware removal, storage cleanup, backups, and software lessons may take longer, especially on slower devices.
What should I bring?
Bring your device(s) (fully charged) and your list of questions. Make sure you have login for any accounts we’ll need, unless regaining access. I’ll take notes during the appointment for you to reference when home in addition to your own.
A quick note about scope
Appointments cover personal technology support and help with specific software tasks. Full website or design projects, business or nonprofit strategy, social media strategy, and Google Business work are handled separately through MT Creative Media.
Technology purchase recommendations and internet or phone provider recommendations are outside the scope of these appointments. Ongoing troubleshooting by text or email is not included; additional support is scheduled as another appointment.
READY FOR SOME HELP?
Let’s get you sorted.
Send a few details about what you need help with. I’ll be in touch to schedule your appointment.